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Shipping & Delivery

All orders are shipped to the exact shipping address provided by the customer at checkout. Please ensure that all details (recipient name, address, postal code, country, and contact information) are complete and correct, as Aloe Jewels cannot be held responsible for delivery issues caused by incorrect or incomplete information.

Personalized jewelry items require 1–3 business days of production time before dispatch.

Orders are shipped with tracked registered mail, and delivery times are estimates provided by the carrier:

Portugal & Spain: 1–2 business days
Madeira & Azores: 2–5 business days
Rest of Europe: 4–8 business days

Delivery times may vary due to factors beyond our control, such as carrier delays, regional restrictions, or customs procedures.

Failed Delivery & Returned Shipments

If an order cannot be delivered due to reasons attributable to the customer — including but not limited to:

Incorrect or incomplete shipping address
Recipient not identifiable or unreachable at the delivery address
Failure to collect the parcel within the carrier’s holding period

the shipment will be returned to Aloe Jewels.

Personalized items
All personalized or engraved jewelry is made to order according to the customer’s specifications and cannot be cancelled, refunded, or resold once produced.

In the event of a returned shipment involving a personalized item:

No refund will be issued
The order may be reshipped upon request
Reshipping costs must be paid by the customer

Shipping fees already paid are non-refundable.

Responsibility Disclaimer

By completing a purchase, the customer acknowledges that:

Aloe Jewels fulfills its obligation by producing the personalized item and shipping it to the address provided
The responsibility for successful delivery lies with the accuracy of the information supplied at checkout

For any questions regarding shipping, please contact us at hello@aloejewels.com.